CUSTOMER SERVICES COORDINATOR
THE ROLE:
The Customer Services Coordinator will lead the transformation from a
customer service team to a proactive contact centre, which will manage
all incoming interactions and deal directly with the most frequent
service requests. The aim is to develop a right first-time culture
which deals with service requests in the most efficient and Tenant
First led manner.
They will work closely with Customer Experience Manager and Director
of Services on the development of existing Housing IT systems,
developing and implementing AI technologies to automate the most
frequent service requests, and ensuring that the contact centre is
effectively supported to deliver excellent services. They will provide
support and supervision to the Customer Services Officers. In
delivering the key requirements of the role, the successful candidate
will liaise and work closely with managers and coordinators in
developing policies, procedures and projects to improve services,
ensuring that all tenants receive a timely and positive response to
their contact with Circle VHA by achieving high rates of satisfaction.
LOCATION: Hybrid working, with office and national site attendance
required
REPORTING TO: Customer Experience Manager
CONTRACT: Permanent, Subject to a six-month probationary period
SALARY RANGE: € *, * -
€ *, * starting salary
dependent on experience
HOURS: *.5 hrs per week over 5 days
LEAVE: * days
PENSION: Available on completion of probation
TRAVEL: The post requires a valid driving licence and the use of a car
for business purposes. Expenses policy applicable
HEAD OFFICE: Phoenix House, Castle Street, Dublin 2
TO APPLY:
Please send your CV and accompanying covering letter to **Apply on the
website** by the closing date.
Closing Date: 5pm Friday 5th July *
Interviews: Final interviews are anticipated to take place W/C 8th
July *
We need : English (Good)
Type: Permanent
Payment:
Category: Health
